Customer Service Week is one of my favorite celebrations of the year! It gives us the opportunity to show our pride in our customer service professionals. If you are like me, there are many times you see an email from a customer talking about the exemplary service they received from one of our team members, and you are proud to be associated with a team that is laying the groundwork for our desire to develop customers for life.
At the same time, we are all busy—running to meetings....