Having just returned from the first Rutgers CX Certification Program in New Brunswick, NJ, I have to say…I’m impressed. While I attended as an advisory board member, I was able to sit in on the second day of the four-day, on-site event.
The caliber of the attendees was high, including one CIO that now owns CX (an intriguing idea!) Most participants were quite experienced and a few companies sent their CX teams, not just one individual. I’ve found this to be a....