Kobie was in the house last week, at the National Retail Federation’s annual “BIG Show.” Held just two week’s into the New Year when resolutions to improve, update or reset are still being made by consumers and corporations alike, the industry was abuzz with talk of new technologies and possibilities. Keywords like big data, RFID and omnichannel were the catchphrases I heard across the exhibition floor. Did I travel back to 2005 or are we actually making progress?
From a loyalty perspective....