When we look back at our blog musings of a year ago and those in between it really is clear that it’s been an extraordinary year of business here at Trase Miller. We are not contrived in trying to publish a provocative blog about a travel contact center but occasionally we are told that happens. The best part about blogging is that it forces us to take time to think and to consider the insights of others. A year ago we included a You Tube video of Simon....