Who doesn’t love the circus? We watch the daredevils on the highwire; acrobats placing one foot in front of the other while balancing an unwieldy pole. The net below stands ready to catch anyone should they fall.
Today, contact centers face a similarly tenuous balancing act. The business imperative to develop positive relationships with consumers while juggling and adhering to a growing and evolving array of domestic and international compliance regulations is enough to elevate the....