One of the best ways to optimize contact center performance — and, in the process, take customer service to an entirely new level— is to focus on ‘Enterprise Workload Management’, according to recent Frost & Sullivan research. However, an examination conducted by Basex estimates that 25 percent of knowledge workers’ time is wasted — often on Read More >The post Back Office Productivity Boosts Customer Experience [Analyst Blog] appeared first on Genesys Blog.