I am not, by nature, an angry person. I’m not the most laid-back woman in the world either, but I don’t find myself really cross very often. This morning, however, an email caught my eye and it honestly made my blood boil. I’m probably being over-sensitive, but bear with me.
I received an email with the subject line “Customer Power” which caught my eye. I spend my life talking to customer experience (CX) practitioners about every aspect of CX, so naturally I....