If you’re energized by the thought of living and working in a customer-centric world, now is a pretty thrilling time to be alive.
More than ever before, there’s a sense that focusing on customers is a critical survival skill. Wherever you look, new crops of customer-centric companies are reshaping their industries, and established players are working hard to transform their own customer relationships. As a result, certain ideas are starting to take hold:
The idea that have more power than....