Source: www.forbes.com
In this century it’s a sure thing that what delights consumers today will be expected tomorrow. And if not tomorrow, very shortly after tomorrow. Remember the first time you saw a fob that remotely opened a car’s doors? Or the first time you saw a camera on a cellphone? It delighted you. Now you expect it. And more. Much more. You expect that fob to open the doors, but also open the trunk, turn on the engine, crank up the seat warmers, and check your....