COVID-19 may have generated a use case that makes chatbots essential, but triage is only the beginning of the potential uses of chatbots to help patients navigate. The technology will continue to evolve and complement care provided by healthcare workers. Expanding the utility of chatbots into testing and treatment will improve their efficacy and bring them further into the mainstream.
Read more at eHealthcare Strategy & Trends.
About the author
Dave Wieneke leads PK’s focus on serving....