Judging the ACE Awards, our program that recognizes Confirmit customers who are really embracing best practices in customer experience, is always an interesting task. While I work closely with many customers, there are always new stories I wasn’t aware of and it’s fascinating to see how, year-on-year, the bar is raised when it comes to what constitutes a great Voice of the Customer program.
One of the biggest – I won’t call it “fights”, let’s go....