It has been quite a year in the technology sector. For those of us focused on customer-centric technologies, we’ve had to cover a broad set of topics: Digital disruption, the Internet of Things, mobile, cloud, analytics, security, customer experience, and customer engagement to just name a few.
Regardless of the topics swirling amongst vendors and industry pundits, one thing is clear…the focus on the customer is still at the center of the target for most organizations. What I....