We recently celebrated the 1-year anniversary of the acquisition of Angel by Genesys. It’s been an exciting year for virtual contact centers and the CX industry in general, and the combination of Genesys and Angel is proving to be a major disrupter in the market for cloud solutions. In fact, the Genesys cloud-based solutions business Read More >The post A Breakthrough Year for Virtual Contact Centers appeared first on Genesys Blog.