By Sean Mahoney, Manager, EFM Solutions Consulting, Verint® Systems*This is reposted from http://www.verint.com/verint-blog/I’ve noticed in conversations with various organizations that while many know how they want their customers’ experience to be, they don’t always know how to get there. The following five steps are fundamentals for planning a superior customer experience (CxP) that I’ve found are most helpful in establishing the framework for a successful CxP program.Step 1 – Establish a....