October really has become a focal point all over the world for customer experience. If you travel quite a bit globally, you see it in airports, hotels and signage everywhere. Why all of the buzz around customer experience this month? A lot of it has to do with the practitioners themselves, many of whom are making real strides at educating the market on what it truly means to be a customer experience leader.Here at Verint, we have our own customer experience practitioner—I may be biased, but....