As a loyalty professional it is critical to get your input for this inaugural survey that will create a baseline for our entire industry. The assessment will provide metrics for loyalty program comparisons with Best-in-Class, Average and Laggard benchmarks in member participation, program structure, benefits, communication and results. This will allow companies like yours to not only rate yourself among your peers, but also identify the gaps and obstacles to further success. And as a thank-you to our members, CCG will provide respondents with a customized assessment of your program and comparisons for structure, member participation, program communications, including identifying those areas for improvement. In addition, aggregated results of the survey will be shared at the upcoming Loyalty Expo (May 31 to June 2, 2009 in Hollywood, Florida). In June a detailed analysis of industry trends and best practices will be available at CCG's Website, customer.com for a free download. Please click here to start the survey, or copy and paste the following link into your browser: http://customer.com/loyalty