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Wyndham Hotels & Resorts, the world's largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally. The decision comes following successful pilots at nearly 50 Wyndham hotels over the last nine months.
Full-service hotels coming into the Wyndham portfolio, which includes brands like Wyndham Grand, Ramada by Wyndham, and Dolce by Wyndham, will be placed on the new PMS while existing owners have the option of upgrading now or waiting until their existing PMS agreements expire. The Company anticipates approximately 20 percent of its full-service portfolio will adopt the new PMS in the next 12 months with the majority migrating to the system over the next several years.
Wyndham's selection of OPERA Cloud for its full-service hotels represents the latest in a growing list of newly launched technology initiatives by the Company, all of which center on giving franchisees tools to help provide a competitive advantage amid the ongoing pandemic. Last September, the Company launched a new best-in-class customer data platform and prior to that, a fully reimagined mobile app, making it the first to bring mobile check-in and checkout to more than 6,000 economy and midscale hotels.
"The rollout of Oracle's OPERA Cloud represents the next step in Wyndham's continued digital transformation," said Scott Strickland, chief information officer at Wyndham Hotels & Resorts. "Not only does the system help our hotel owners deliver a better guest experience through a host of operational enhancements and efficiencies, it's designed to lower their overall costs by eliminating the need for costly and difficult-to-maintain on-site hardware. Best of all, hotels can migrate to the system remotely in a matter of days, not weeks—allowing hotels, particularly conversions, to open faster."
Through OPERA Cloud, Wyndham and its franchisees have the ability to easily:
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