Enhancements to seating and other amenities, along with a key decision to gain control of the “heart and lungs of our technology systems,” will propel Delta Air Lines on its endless path to place the customer and his or her experience above everything else.
Since June 4, Delta customers began receiving upgraded amenities in Economy Comfort including complimentary pillows, blankets, and food options on all flights from New York’s John F. Kennedy International Airport to Los Angeles International Airport, San....