Leena Munjal, senior vice president, Member Experience and Integrated Retail, Sears Holdings, told Loyalty360 that the company’s services are designed with a key principle in mind: “Innovating around our members and customers, and designing experiences that are convenient for them.”
Enter Sears In-Vehicle Pickup, which is powered by the company’s Shop Your Way loyalty program mobile app. It’s a free service and loyalty program members can pick up online purchases in five minutes or less, without....