Agilysys, a provider of hospitality software solutions and services, announced that Kiawah Island Golf Resort has implemented its new online reservations solution, rGuest Book. The resort chose the booking solution to offer guests a user-friendly and effortless reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort has more than tripled their bookings.
The luxurious Kiawah Island Golf Resort offers unforgettable experiences for its guests in historic Charleston, South Carolina, with more than 500 villas and 2,700 guest rooms. Demand for the villa properties continues to grow, and instead of having guests call resort staff to book, the leadership team selected Agilysys’ rGuest Book as its reservations solution to streamline the booking process. With real-time access to villa and room features, amenities, and availability, Kiawah Island Golf Resort has a more comprehensive view of its occupancy. The solution also helps boost the overall value of the properties by promoting and selling every single guest room.
“The Agilysys team members were not only easy to work with, but also got us into deployment within three weeks,” says Villa Resort General Manager Missy Wurthmann. “Their team was accommodating, always available to us and made every effort to solve our challenges at every step. With over 500 villa properties and 2,700 rooms, being able to see the room features, amenities, and appearance is making a positive difference in continuing to increase our bookings.”
rGuest Book is a commission-free, easy-to-use reservation system designed to move guests through the online booking process easily. Real-time room availability enables resorts to increase occupancy rates, while integration with the Agilysys’ property management system enables seamless guest service and operational management.
“Every resort is unique, and a customer-facing reservations tool should reflect that,” says Don DeMarinis, Senior Vice President of Sales at Agilysys. “rGuest Book represents yet another product offering from Agilysys that helps resorts like Kiawah provide exceptional experiences across the guest journey. We are happy to be a part of their success. With seamless integration to the PMS and greater convenience for prospective and returning guests, along with an appealing presentation of all the villa choices and amenities available, the resort can manage their bookings easily and generate more revenue.”