Scott Hays, SNR Director, Product Marketing, at KANA®, a Verint® Company, provided some insights in a Q&A conducted in advance of the company’s webinar hosted by Loyalty360 titled “Simplify Customer Service Interactions,” which will be presented on August 28, 2014 at 1 pm EDT. To register and for more information, visit http://loyalty360.org/conferences/event/simplify-customer-service-interactions .
As a featured webinar speaker, Hays will discuss all facets of customer service – the....