Pelipod Looks to Build Customer Experience by Guaranteeing That Deliveries are Never Missed

Pelipod Customer ExperienceSeeking to improve the customer experience of consumers expecting deliveries, Pelipod brings a new level of simplicity and convenience to the entire process. Pelipod’s “parcel to person solution” ensures that every delivery arrives “the first time every time,” even when the recipients of those products are not home. This service enhances the customer experience by allowing them to receive deliveries without delay or hassle. And, as a bonus to both retailers and carriers, it also reduces costs by avoiding failed deliveries.

Pelipod uses a durable smart pod that attaches directly to the outside of any home, porch or step, and provides a variety of collection options that are both safe and secure. Only authorized persons can gain access to this innovative pod through the use of an electronic keypad, smart sensors, and a camera which prevents theft and allows for increased security. And without needing to rely on any outside carrier or retailer software systems, the pod is also equipped with an internal mobile communications application so customers can generate unique parcel codes and identify the exact time off delivery.

Further committing to its mission to offer a great customer experience, Pelipod can also be used with any retailer or courier and each smart pod is spacious enough to contain numerous parcels which allows for several daily deliveries from multiple carriers. Users can also access all transactions through Pelipod’s customized portal that is available on both desktops and mobile devices.

Pelipod hopes to ultimately build customer loyalty by becoming indispensable to consumers by extending the convenience of online shopping to include home delivery.

“Retailers and carriers now have an option to offer customers home delivery without having wait in for it,” Pelipod CEO Karl Wills said in a release. “Our service is the last piece of omnichannel retail delivery puzzle.” 

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