Newegg, one of the top tech-focused e-retailers in North America, lives on the edge of technological innovation to better serve its customers. Providing a unique customer experience through heightened customer engagement methods is a priority for Newegg.
During the current holiday season, Newegg decided to greet customers with something unexpected: Personal shopping assistants.
Newegg Advocates provide chat-based 1-to-1 interaction with people shopping Newegg.com. Behind each chat interaction is a technology enthusiast with deep knowledge....