Global recruitment company Randstad has partnered with customer engagement and self-service business, CX Company, to create Randstad Customer Intelligence (RCI), reports callcentreclinic.com.
The new business has opened its first customer engagement centre in Amsterdam, with fifty multi-lingual staff supporting social media management and live-agent customer service for a major international client.
RCI offers 24-hour digital and social channel management and multi-lingual live-agent support for International businesses. Its....