Programs
 
United Airlines Removes Expiration Dates from Frequent Flyer Miles
The carrier’s frequent flyer miles will no longer expire. “On the surface, the change to MileagePlus is good news for frequent flyers who for many years have tolerated cutbacks and tightening around airline loyalty programs. Not long ago, major legacy carriers in the United States generously ran loyalty programs in which miles never expired—but through much of the past decade, those programs have contracted, instead focusing on high-spend and millennial travelers.”
 
Partnerships
 
The NFL Teams Up with TikTok
In recent years, the NFL has lost popularity among younger viewers. The league has partnered with TikTok to regain their interest. “With the partnership, the NFL has launched its own TikTok account. As of Monday afternoon, the account had 12 posts. One post, showing San Francisco 49ers wide receiver Marquise Goodwin scoring a touchdown, had the caption ‘He and his wife lost their baby son hours before the game . . . That day, Marquise Goodwin scored an 83-yard touchdown, his first of the season, with Josh Groban’s ‘You Raise Me Up’ playing in the background. The post already had nearly 2 million ‘hearts.’”
 
Customer Experience
 
Amazon Tests Whole Foods Payment System that Uses Hands as ID
The latest in frictionless transactions is being tested. “The e-tailing giant’s engineers are quietly testing scanners that can identify an individual human hand as a way to ring up a store purchase, with the goal of rolling them out at its Whole Foods supermarket chain in the coming months, The Post has learned.”
 
Walmart’s Mexico Unit Springs into Same-Day Delivery
The retailer’s Mexico unit “has begun offering delivery within three hours for certain home and tech products ordered online, it said on Monday, taking another step to try to best e-commerce rival Amazon.com Inc at speedy shipping. The new service from Walmart de Mexico applies to about 12,000 products within certain dimensions delivered within Mexico, including laptops, cell phones, televisions, and clothing irons, the company said in a statement.”
 
B2B
 
Discover Card Leads JD Power Customer Satisfaction Survey
For the fifth time in six years, Discover has topped the JD Power Customer Satisfaction Survey. “Discover said it got a score of 842 out of a possible 1,000 in the 2019 JD Power US Credit Card satisfaction survey, which asks questions of 22,000 cardholders in the US. Discover said the company had a six-point increase from 2018 and is 36 points above the industry average.”
 

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