The latest news in the world of customer experience and customer loyalty.
NBC to Use AI to Match Advertisers with TV Programs
It has long been joked that NBC stands for Nothing But Commercials, and viewers have let the network know that they weren’t happy with the amount of interruptions during their favorite programs. Yesterday, the network announced it has heard its viewers and is cutting the number of commercials during primetime shows by 20 percent now and 10 percent this fall. This is on all of its channels—NBC, E....