Loyalty / Rewards Programs

Cousins Subs Launches Cousins Club Loyalty Program

Cousins Subs, the fast-casual sub shop chain, recently unveiled its loyalty program – Cousins Club. The program is available at nearly all of the almost 100 Cousins Subs locations across Wisconsin, Illinois and Indiana. Members will receive one point for every $1 spent in stores and online for dine in, carry out or delivery. Cousins Subs says new enrollees in the loyalty program will receive a free bag of chips, one free order of regular fries or a free regular drink, which is redeemable up to 14 days after registration.

 

Korean Air faces backlash over changes in loyalty program

Korean Air is facing complaints from an increasing number of customers over its plans to change its loyalty program. Some customers are even moving to take group action such as filing a complaint with the Fair Trade Commission (FTC) and submitting a class-action suit. The airline announced a plan to revise its SKYPASS membership reward program in mid-December, saying it will change how mileage points are saved and utilized, starting in April 2021.

 

 

Customer Service

Uber wants to sell you bus tickets on your next trip to Vegas

Uber users in Las Vegas now can buy bus tickets using the app. In fact, they can compare public transportation prices and times with Uber, and then select the option they prefer. Uber made the announcement at the Consumer Electronics Show in Las Vegas, and Las Vegas follows Denver, where Uber has been selling public transit tickets since last May.

 

 

Corporate Social Responsibility

Target Reaches 500 Solar Installations

Near the end of 2019, Target completed its 500th rooftop solar installation. In 2015, Target promised to add solar rooftop panels to 500 locations by 2020. The company says this is one part of its ambitious climate goals, which include having 100 percent of its electricity from renewable sources by 2030. “At Target, we’re committed to making our operations even more sustainable to create a better future for our guests, team members and the planet,” John Leisen, VP of Property Management, Target, said in a company release. “Ambitious energy goals have helped us accelerate our progress and reach major milestones. And we’ll continue to invest in technologies, partners and resources to help us achieve even more.”

 

Wegmans Announces Date for Elimination of Plastic Bags in All New York States Stores

Wegmans will remove single-use plastic grocery bags from all its stores in the state of New York on Jan. 27. The move comes ahead of a state ban that goes into effect on March 1. At stores where the county or municipality does not to institute a 5-cent fee for paper bags, Wegmans will charge 5 cents per bag. The amount collected from the paper-bag charge will be donated to the local food bank serving each region.

 

 

Innovation

Krispy Kreme Goes Mini for Its First Big Innovation of 2020

With a nod toward helping to keep New Year’s resolutions, Krispy Kreme recently launched its latest permanent menu item: Mini Doughnuts. The new Original Glazed Mini doughnuts come in at fewer than 100 calories each. These are mini versions of Krispy Kreme’s four most popular doughnuts: Original Glazed, Chocolate Iced Glazed, Chocolate Iced with Sprinkles, and Strawberry Iced with Sprinkles. “Too many people bail on their New Year’s resolutions before they are even halfway through January. That’s no good. Sometimes a mini-indulgence, or cheat, is all you need to help you stick with it. So, we miniaturized our most popular doughnuts. A little Krispy Kreme goes a long way,” Dave Skena, Chief Marketing Officer for Krispy Kreme, said in a release.

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