The latest news in the world of customer experience and customer loyalty.
Customer Experience Redefined as Amazon Go Store Opens Today in Seattle
Leave it to Amazon to push the technological envelope and customer experience to its limits. The online behemoth today opened of Amazon Go, a new kind of convenience store with no checkout required. Customers simply use the Amazon Go app to enter the store through security gates, take the products they want, and go! No lines, no checkout. Their Amazon account automatically gets charged....