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Amazon, Walmart Tell Consumers to Skip Returns of Unwanted Items
The Wall Street Journal reports that retailers have a new message for consumers looking to return an item: Keep it. The paper says Amazon.com Inc., Walmart Inc. and other companies are using artificial intelligence to decide whether it makes economic sense to process a return. For inexpensive items or large ones that would incur hefty shipping fees, it is often cheaper to refund the purchase price and let customers keep the products.
The Journal says that the relatively....
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