The latest news in the world of customer experience and customer loyalty.

GameStop Ends Elite Pro Membership
The top-tier model within GameStop’s PowerUp program has officially come to a close. The Elite Pro membership, which was shut down today, allowed consumers to enjoy an extra bonus on all of their trade-ins, boasting 20 percent bonuses to all games and accessories brought to the store. Previous Elite Pro members can renew as PowerUp Rewards Pro members after their membership expires. As of right now, there has not been an official press release from GameStop. Surely, there will be more to come later this week.

Chase Expands Cardless ATM’s
Yesterday, Chase Bank announced that customers can now obtain cash without any card at nearly all of its 16,000 ATMs nationwide. That’s right, a cardless ATM. How it works is simple. Customers tap their smartphone on the ATM to access their cash. The move is extremely unique and perhaps revolutionary for the future.  According to the release, “cardless ATM access is available to all customers with a Chase debit or Liquid card that can be easily uploaded to their phone’s mobile wallet through the Chase Mobile app.” This smartphone dependent CX continues to expand as technology is improving across all industries. For Chase users who are in a rush, the tap may save them a few minutes.
 

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