Customer Experience   Amazon Has Difficulty Converting Prime Members to Whole Foods Shoppers Despite offering numerous incentives for Prime members to visit Whole Foods, Amazon has been largely unsuccessful in making the conversion. “70 percent of Prime members say they rarely or never shop at Whole Foods, according to a recent survey by Wolfe Research, and just 18 percent shop at Whole Foods at least once per month.”   Banks that Don’t Deliver High-Quality Digital Experiences Risk Customer Attrition A new....

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