During Tuesday’s Loyalty360 webinar titled, “PART 1 | The Insider’s Guide to Customer Experience Success - Customer Experience 101 ” which was hosted by Verint, attendees learned about the five foundational concepts for a successful customer experience program.
Brian Koma, VP & Customer Experience Practice Leader, Verint; and Sean Mahoney, CCXP, Strategic Solutions Consultant, Customer Analytics, Verint discussed these concepts and other key aspects necessary in an effective customer....