ExxonMobil, Fiserv Partner on Voice Payment for Gasoline

Fiserv and ExxonMobil are going to allow drivers to pay for gasoline using Amazon Alexa. In fact, if you have an Alexa-enabled vehicle, Echo Auto, or other Alexa-enabled mobility devices, you will be able to use this technology, which will be available later in 2020.


Payments will be processed using Amazon Pay, allowing customers to use the information stored in their Amazon account, and powered by digital commerce technology from Fiserv.


The service, which will debut at more than 11,000 Exxon and Mobil stations in the United States, is being shown for the first time at CES 2020 in Las Vegas.


“We’re excited to bring new technology and better experiences to the gas station,” Eric Carmichael, Americas fuels marketing manager at ExxonMobil, said in a press release. “We build and seek out technology that will wow our consumers, providing both ease of use and security.”


Just saying “Alexa, pay for gas” is all it will take from the user. Alexa will confirm the station location and pump number, and technology from Fiserv will help ensure a secure payment.


“As consumer expectations change, there is growing demand for frictionless interactions that span the digital and physical worlds,” Devin McGranahan, senior group president, Global Business Solutions at Fiserv, said in the release. “The age of connected commerce is here, and voice-activated smart devices will play a pivotal role in the future of payments by streamlining the way consumers make purchases every day.”


Mark Johnson, CEO and CMO of Loyalty360, is eager to see how customers will respond to this new payment option.


“This is unique and potentially game-changing technology, yet I think the adoption will be a bit of a challenge. Getting people to change their preferred payment method is challenging,” Johnson said. “I think this will be a niche product at first, but in the age of personalization there is a constituency who could be very engaged in this technology. With other competing payment wallets and technology, it will be an interesting year.”



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