European Communications has launched its third annual customer experience survey to track how the telecoms industry is progressing in this key area.
Click here to take the survey and be part of our Q1 2014 issue.
In 2013, 35 percent of European operators scored themselves a nine out of ten for the customer experience they currently provide; however, 63 percent also said that they need to increase investment in customer experience over the next 12 months.
Read more: Operators talk the talk but don’t walk the....