COPC Inc, a customer experience consulting firm, and Execs in The Know, a community of customer experience professionals, have announced the release of the 2018 corporate edition of the Customer Experience Management Benchmark (CXMB) series. The report, entitled “CX Journey: Understanding Corporate Strategies and Best Practices,” provides customer experience management insights from the corporate perspective. A key finding is that, since 2017, companies have dramatically increased their use of AI-powered solutions for customer....

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