Pier 1 Imports CEO Alex Smith is confident that better customer engagement and customer experience will lead the company to omni-channel excellence.
During the company’s third-quarter financial results conference call last month, Smith said that the transformation of Pier 1 Imports from the one of the most profitable bricks-and-mortar home specialty stores to “what we fully expect to be one of the most sophisticated and profitable omni-channel retailers continues,” according to a Seeking Alpha transcript.
“We are....