Conduent Incorporated, a digital interactions company, is launching five platforms to further its ability to provide individualized, immediate, and intelligent experiences to its customers. The suite of platforms will deliver customized technology solutions to drive modern digital interactions. The company developed these updated sets of cloud-based technology using Microsoft Azure. It will integrate Microsoft Language Understanding Intelligent Service, Azure Blockchain Workbench, Azure Cognitive Services, and Azure Machine Learning throughout its client portfolio.
“Microsoft Azure promotes our mission of elevating every interaction by automating and increasing the reliability of routine tasks,” says Rahul Gupta, Chief Technology and Product Officer at Conduent. “This strategic alignment expands Conduent’s platform options to provide seamless enterprise cloud solutions running on Azure.”
Jean-Philippe Courtois, President and EVP of Global Sales, Marketing, and Operations at Microsoft, adds, “Our latest collaboration with Conduent combines their intelligent digital experiences solutions with the power of Microsoft Azure. Together with Conduent, we will deliver technology solutions using blockchain and virtual agents across their five new enterprise platforms, all run on our scalable cloud. I look forward to seeing how this relationship empowers Conduent to drive customized digital interactions for all of its clients.”
The new suite of platforms includes:
Dara, an AI conversation platform: a virtual agent platform that assists in the completion of routine tasks through voice, webchat, SMS, and other digital interaction methods, resulting in a more personalized customer experience. Cognitive, artificial intelligence, and machine learning technologies are used to help Dara have conversations in an automated, conversational manner.
Conduent Analytics Platform: supports intelligence and analytics capabilities to improve business outcomes. It harnesses structured and unstructured data from multiple sources and extracts and integrates descriptive, diagnostic, predictive, and prescriptive analytics. The information and insights help businesses make more intelligent decisions.
Conduent Blockchain Platform: an open modular platform designed to support industry-specific blockchain-based ecosystems. It connects multiple organizations to enable immediate, seamless, secure information sharing backed by a ledger that cannot be altered. Conduent’s identity, data management, and payment solutions use blockchain’s smart contracts and advanced cryptographic algorithms to reinforce security.
Conduent Automation Platform: supports the transition from simple procedural automation to more advanced cognitive automation for items that normally require thinking, decision-making, and planning. As an open, cloud-based platform, it enables digital transformation by composing workflows that streamline and automate processes for greater efficiency, accuracy, and business insights. The built-in, customizable business intelligence dashboards help clients see processes in action while gaining immediate feedback on key performance indicator metrics.
Conduent Mobility Platform: a platform that will help deliver applications faster with a consistent look and feel, pre-coded digital widgets, common mobile operating system services (i.e., location-based services), and universal gateways to interface with partner APIs across all applications. The platform will also help deliver hyper-personalized customer experiences built around a user’s context, devices, and preferences.