The future of customer experience came to the back yard of a family in Reno, Nevada on July 22, and it brought doughnuts. The 7-Eleven convenience store chain and the unmanned aerial vehicle startup Flirtey teamed up for the first fully autonomous drone delivery to a U.S. customer’s home. On-demand drone delivery is expected to become an important option to bolster businesses’ customer engagement and loyalty programs in the future.
The 7-Eleven/Flirtey flight advanced research toward integrating drones into the National....