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Loyalty360 members are distinguished by a singular drive for customer engagement. The companies below represent some of the best that customer loyalty has to offer; from technology suppliers looking to create the next market disruption to brands looking to craft the most customer-centric experience possible.
Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.
At the beginning of this century, the California electricity crisis left consumers with a lasting negative impression of utility companies. Trust...
Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.
Implementing a closed-loop customer experience (CX) program in your organization can have a profound effect on Net Promoter Score® (NPS) and...
Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections
Just upgrading a touchpoint is so 2016. Comparing current and desired experiences is a good foundation for a CX plan.Much has been written about...
We’ve all said it. Maybe you’ve even had the same words hurled at you. “You people!” This phrase speaks volumes about how a...
A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by...
Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.
Presented on October 6 at 1PM ET.
Topics: Customer Experience, Loyalty/Reward Programs
A key indicator of customer loyalty is the...
Verint (NASDAQ: VRNT) is a global leader in Actionable Intelligence solutions and value-added services. Our solutions capture and analyze complex, underused information sources, such as voice, video and unstructured text. They allow our customers to make “big data” actionable so that they can make more informed and effective...
,VP Digital Marketing
,Director, Retail Financial Services
,VP, Customer Experience
Director of Marketing