ResponseTek

As a pioneer of customer experience management, ResponseTek is the global leader in enterprise CEM software, connecting over 500 million customers to the brands that serve them in over 60 countries. The ResponseTek Listening Platform™ makes it easy for customers to share real-time feedback on key interactions wherever they occur – contact center, retail, online, field operations or social. Customer feedback is translated into performance metrics and dashboards that inform the organization about mission-critical improvements, and ResponseTek empowers the frontline to close the loop with the end customer by triggering alerts and managing corrective actions that need to be taken.