Nielsen’s New Customer Experience Solution Focuses on Listening

  • July 16 2015
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Nielsen, a leading global provider of information and insights into what consumers watch and buy, wants to help marketers differentiate their customer experiences through listening.Nielsen announced an extension of its existing global alliance...Read More

Loyalty360 Presents: Time to Get Personal – Tips to Personalize Your Customer Journey

  • March 11 2015
  • Resource: Daily News
  • Loyalty360

Personalized feedback is the key to a successful customer experience program. Without meaningful feedback, it’s impossible to identify how satisfied customers are, the areas that need improvement, and what corrective actions must be taken...Read More