It’s that time again when researchers, organizations, and opinion leaders share their predictions on a variety of business and technology topics for the coming year. The Human Resources (HR) industry is no exception, and a group of...Read More

By Volker Hildebrand, Global Vice President, CRM Solutions, SAP I’ve had many conversations with business leaders in the last 12 months where this topic came up, and let me tell you, many companies are afraid of how Amazon has changed and...Read More

Research shows that enterprise social software has worked – because it hasn’t been enough about work. Facebook and other social networks are helping foster large, vibrant communities of consumers around the world. Companies are...Read More

Chipotle was the latest brand to engage in a “fake Twitter hack” marketing stunt, following in the footsteps of MTV and BET a few months ago.  The intention behind these stunts is to clearly boost fans and followers...Read More

I’ve written about the path to innovation as an evolutionary journey for high technology companies and their customers and partners. When new technologies like cloud disrupt existing business models, the survivors are those that adapt and...Read More

Today’s customers are much more knowledgeable and informed than ever before. Increasingly, they are leveraging third-party sources; social media, peer groups, and community sites to gain information that is shaping their perceptions about...Read More

My colleague Polly Traylor and I have been going to experts inside and outside of SAP to ask the question: How much adaptation in your products and services is needed for global markets, in particular, emerging markets?More than Likes and Dislikes...Read More

Although the term is ugly, “datification” is rapidly becoming a big trend in our daily lives. Datification is about taking a process or activity that was previously invisible and turning it into data. That data can then be tracked...Read More

Who we think of as “successful” changes as we mature.  When we were kids, it was typically about “fame” or “notoriety.”  Film and pop stars had it all for us.  As we got our degrees and entered...Read More

Most people might not automatically put SAP and coffee in the same sentence. In fact, SAP’s customers produce more than 82 percent of the coffee and tea that people the entire world drink each day. Now the company has partnered with the...Read More