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Jeff Crapo

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Amazon Go: Rewarding Customers with Time and Trust

  • December 14 2016
  • Resource: Loyalty Today

In case you missed it, Amazon, Inc. is launching a new store in Seattle that aims to streamline the in-store shopping experience, and is poised to shake up the market. Called Amazon Go, shoppers browse for items they want and then walk out of the...Read More

For Luxury Brands, the Time is Now – as in, Right Now – to Adopt Mobile Clienteling

  • November 07 2016
  • Resource: Loyalty Today

Luxury brands all know that maintaining a high level of personalized service for their discriminating and well-heeled clients is an imperative. Often referred to as “clienteling,” high-end retailers rely on data about customer...Read More