Figuring out how to deliver the “branch of the future” can be a daunting task in an ever-changing marketplace. Do you know what your customers want, need or expect now? Have you asked them?And if you have, what changes are you thinking...Read More

Are you looking for ways to glean important insights from your customers—then make business-impacting decisions from them? Then plan to attend a free one-hour webinar on Wednesday, November 5 at 11 a.m. ET called “Customer Interaction...Read More

We are pleased to announce our partnership with Miller Meiers, an award-winning marketing and advertising agency in Kansas City and Lawrence, KS.Mobile is here. Customers expect to have access to a brand anywhere and at anytime all within the...Read More

According to recent Neilsen research, time spent using smartphones now exceeds Web usage on computers in the U.S., U.K. and Italy1. That’s wonderful news for smartphone manufacturers and a troubling statistic for any company whose preference...Read More

It’s no secret that when it comes to marketing, retailers are increasingly shifting more and more of their resources toward delivering a personalized experience for their customers. However, while most retailers will tell you that their...Read More

More and more organizations today are developing strategies to put in place with the goal of exceeding customer needs and expectations. This week Verint took part in a Frost and Sullivan Executive MindExchange conference focused on customer...Read More

The leading mobile shopping app in the Kansas City metro, FINDit Video & Loyalty, now offers its 350 merchant clients the ability to integrate iBeacon technologyto target and connect with shoppers in real time.FINDitKC, a digital media...Read More

I have identified three trends that are having great impact on the management of customer loyalty and incentive programs:Pricing and offering of retail e-commerce solutionsMobile adoption and user expectationsNeed to redeem at retailHistorically...Read More

Consumers have even seen significant format and new product changes: from liquids and powders, bleaches for whites, stain removers and pre-treaters, all-in-one detergents,  fabric softeners, varying temperature detergents, biodegradable...Read More

As today’s discerning consumers increasingly demand to be treated as individuals and receive offers tailored to their interests, personalisation has inevitably become a hot topic.  By knowing what people buy, how much they buy, when and...Read More