The Blurring Lines Between CIOs and CMOs
The roles of CIOs and CMOs are blurring, and they now share common goals and priorities. This is in part due to AI and digital transformation. Together, CIOs and CMOs need to build customer-centric strategies with data and AI at their core.
Both organizations are using data. CIOs are using data and insights to optimize processes and personalize interactions. CMOs use data to manage customer relationships, so they need accurate data....