Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands.
Although Pilgrim’s is the second-largest chicken producer in the world, with the capacity to process more than 34 million birds a week—or 10 billion pounds of chicken a year—it still flies under the recognition radar. Last year, the Greeley, Colorado-based company hired its first Chief....