Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands. Today we’re talking with Henrique Saboia, Senior Growth Marketing Manager at Lyft, and conversations about what’s on the horizon and the changes that Lyft is driving (if you’ll pardon the pun) gets his attention. When Lyft first began offering rides, the users were what the company calls “mavens....