Though its iconic name speaks to an older technology, 1-800-Flowers.com is at the forefront of customer experience. Indeed, it’s .com suffix indicates that while it has a proud legacy it is very much a company of the times even more so than when it was founded in 1976. In 2006 it acquired confectioner Fannie May and in 2014 added premium food and gift producer and retailer Harry & David to the fold. It also has several other brands and divisions.
“All our brands are....