Ambassadors Play Major Role in Customer Experience Discussion at Raise
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Most loyalty marketers would love to have an intimate group of customers—a go-to assemblage of devoted brand advocates−whom they could interact with on a regular basis to gain valuable insights to leverage now and in the future.   Raise, the largest online marketplace for gift cards, has created what they call “brand ambassadors” to play a vital role in ongoing discussions about the product and overall customer experience.   Although it is only 5 years....