Customer satisfaction scored improved for a third consecutive year for retail, boosted by higher scores from specialty retail stores, supermarkets, drug stores, and gasoline service stations, according to a report from the American Customer Satisfaction Customer Index (ACSI).
The overall retail sector gained 1.7% to an ACSI benchmark of 77.9. A fourth traditional retail industry, department and discount stores, did not change in customer satisfaction compared with a year ago.
What’s more, better customer service and widespread....